Refund and Cancellation Policy

 

Last Updated: 14 September 2026

This Refund and Cancellation Policy explains the rules applicable to subscriptions purchased through Tailors Book.

We aim to make our subscription and cancellation processes clear and transparent.

Nothing in this policy is intended to remove or restrict any consumer right or remedy that cannot legally be excluded under applicable law.

1. Subscription Services

Tailors Book may provide its services through monthly, annual or other subscription plans.

Before subscribing, you will be shown the applicable:

• Subscription plan
• Price
• Billing period
• Features
• Applicable taxes or charges
• Renewal terms

Your subscription will provide access to the features associated with the plan you select.

2. Cancellation

You may request cancellation of your Tailors Book subscription through the cancellation method provided within your account or by contacting our support team.

If your subscription is cancelled:

• Your subscription may remain active until the end of the paid billing period.
• Future recurring charges will normally stop after cancellation.
• Cancellation does not automatically erase your account or business data unless separately requested or required under applicable law.

3. Automatic Renewal

If automatic renewal is enabled, your subscription may renew at the end of each billing period.

You are responsible for cancelling the subscription before the next renewal date if you do not wish to continue.

Where appropriate, Tailors Book may provide reminders or other information regarding upcoming renewal.

4. Refunds

Because Tailors Book provides digital software services, subscription payments are generally non-refundable once a billing period has started, except where:

• A refund is required by applicable law;
• We have expressly agreed to a refund;
• You were incorrectly charged;
• A duplicate payment was processed;
• A technical billing error occurred;
• A service was materially unavailable due to an issue attributable to Tailors Book and a refund is considered appropriate.

This policy does not affect statutory consumer rights that may apply to a particular transaction.

The FCCPC states that Nigerian consumers have cancellation and refund rights in certain circumstances and that contractual terms cannot simply remove rights that the law protects.

5. Duplicate or Incorrect Charges

If you believe you have been charged:

• Twice for the same subscription;
• The wrong amount;
• For a subscription you cancelled; or
• Due to a technical billing error,

please contact our support team with your transaction details.

We will investigate the issue and, where appropriate, process a correction or refund.

6. Failed Payments

If a recurring payment fails, Tailors Book may:

• Notify you of the failed payment;
• Allow you to update your payment information;
• Retry the payment where supported;
• Restrict paid features;
• Suspend the subscription after an appropriate period.

You remain responsible for valid subscription charges incurred before cancellation or termination.

7. Promotional Offers and Free Trials

Where we offer a free trial, discount or promotional subscription, additional conditions may apply.

Unless expressly stated otherwise, promotional offers do not create a permanent entitlement to discounted pricing.

If a free trial automatically converts into a paid subscription, the applicable conversion and billing terms will be displayed before or during registration.

8. Refund Request Process

To request a refund, contact:

Tailors Book Support
Email: [Insert Support Email]

Please provide:

• Full name
• Account email
• Subscription plan
• Transaction reference
• Date of payment
• Reason for the refund request

We may request additional information reasonably necessary to verify the transaction.

9. Refund Processing

Where a refund is approved, the refund will normally be processed through the original payment method or another appropriate method.

The time required for funds to appear in your account may depend on the payment provider or financial institution.

10. Account Cancellation Does Not Automatically Mean a Refund

Deleting or cancelling your Tailors Book account does not automatically create a right to a refund for a subscription period that has already been paid for.

Any refund will be considered in accordance with this policy and applicable law.

11. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time.

Changes will be published on this page with a revised "Last Updated" date.

12. Contact

Tailors Book
Website: https://tailorsbook.com
Email: info@tailorsbook.com
Address: Zoo Road, Kano State, Nigeria